LOCOVERY MOBILE APPLICATION PRIVACY POLICY

Last Updated: March 04, 2025

INTRODUCTION

Welcome to Locovery. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"), including our AI chatbot features, and any related services, including our online store at https://shop.locovery.com/.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our App.

1. INFORMATION WE COLLECT

A. Information You Provide to Us

When you register with or use our App, we may ask you to provide:

  • Account Information: Email address, name, username, password
  • Profile Information: Profile picture, preferences, interests
  • Location Information: Precise geolocation (with your permission)
  • Communication Data: Messages, chat conversations with our AI chatbot
  • Transaction Information: When you make purchases through our App or at https://shop.locovery.com/, we collect billing details, shipping information, and payment information
  • User Content: Photos, reviews, comments, feedback
  • Marketing Preferences: Your preferences for receiving marketing communications

B. Information Collected Automatically

When you use our App, we automatically collect:

  • Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information
  • Usage Information: How you use our App, including time spent, features used, search queries, browsing history within the App
  • Location Information: General location based on IP address, and with your permission, precise GPS location
  • AI Interaction Data: Queries sent to our AI chatbot, responses received, feedback provided
  • Shopping Data: Items viewed, added to cart, purchased, wish-listed

C. Information from Third Parties

We may receive information about you from:

  • Social media platforms (if you connect them)
  • Business partners and service providers
  • Other users who invite you to use our App

2. HOW WE USE YOUR INFORMATION

We use your information to:

A. Provide and Improve Our Services

  • Deliver the AI chatbot functionality
  • Process and fulfill orders from https://shop.locovery.com/
  • Present personalized recommendations for local businesses
  • Process transactions and send related information
  • Improve and develop new features
  • Analyze usage patterns and trends

B. Personalize Your Experience

  • Provide location-based recommendations
  • Remember your preferences and settings
  • Customize content based on your interests
  • Offer personalized shopping recommendations

C. Communication

  • Send transactional messages about your account or purchases
  • Respond to your inquiries and comments
  • Send marketing communications (with your consent)
  • Provide order confirmations and shipping updates
  • Send information about new features or services

D. Safety and Security

  • Verify accounts and user activity
  • Protect against unauthorized access
  • Detect and prevent fraud
  • Identify and address technical issues

E. Legal Compliance

  • Comply with applicable laws and regulations
  • Enforce our terms of service
  • Protect our rights and the rights of others

3. INFORMATION SHARING AND DISCLOSURE

We may share your information with:

A. Service Providers

We share information with third-party vendors who help us operate our business:

  • Cloud hosting and storage providers
  • Payment processors
  • Analytics providers
  • Customer support services
  • Shipping and fulfillment partners for Locovery Shop orders
  • AI technology partners

B. SMB Partners

For users of our local business discovery features, we may share:

  • Anonymized interaction data
  • General demographic information
  • Feedback you provide about specific businesses

C. Community Sponsors

If you use our sponsored free tier:

  • Sponsors receive aggregated, anonymized usage data
  • Sponsors can see that they are supporting a certain number of users
  • Your identity remains anonymous to sponsors unless you explicitly consent otherwise

D. For Legal Reasons

We may disclose your information:

  • To comply with laws or legal processes
  • To protect the rights, property, or safety of Locovery, our users, or others
  • In connection with an investigation of suspected or actual illegal activity

E. Business Transfers

If Locovery is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

F. With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

4. MOBILE DEVICE PERMISSIONS

Our App may request certain permissions on your mobile device. These permissions allow us to access specific features of your device to enhance your experience:

A. Required Permissions

  • Internet Access: To connect to our services
  • Network State: To determine if you're connected

B. Optional Permissions (we'll request separately)

  • Location: To provide location-based recommendations
  • Camera: To scan QR codes or upload photos
  • Notifications: To send you updates and alerts
  • Storage: To save certain content locally
  • Microphone: For voice-based interactions with our AI
  • Contacts: To find friends using the App (if you choose this feature)

You can manage these permissions through your device settings. Disabling certain permissions may affect the functionality of the App.

5. DATA STORAGE AND SECURITY

A. Data Storage

  • We primarily store your data on secure servers in the United States
  • Transaction data for purchases on https://shop.locovery.com/ may be stored in accordance with relevant financial regulations

B. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure network architecture
  • Regular security assessments
  • Access controls and authentication
  • Employee security training

C. Data Retention

We retain your personal information for as long as needed to provide services and comply with legal obligations. You can request deletion of your account at any time through the App settings.

6. AI CHATBOT PRIVACY PRACTICES

Our AI chatbot feature has specific privacy considerations:

A. Conversation Data

  • Chat conversations are stored to provide context-aware responses
  • You can delete conversation history through the App settings
  • We use anonymized conversations to improve our AI systems

B. AI Training

  • We may use de-identified queries to train and improve our AI models
  • Personal information is removed before using data for training

C. Human Review

A small percentage of AI interactions may be reviewed by our team to improve service quality. These reviews are conducted with strict confidentiality protocols.

7. LOCOVERY SHOP PRIVACY PRACTICES

When you make purchases through https://shop.locovery.com/ via our App:

A. Purchase Information

We collect:

  • Items purchased
  • Payment information (processed securely by our payment providers)
  • Shipping and billing addresses
  • Order history

B. Shopping Features

  • Saved items and wish lists
  • Recently viewed products
  • Purchase history for reordering

C. Payment Security

  • We do not store complete credit card information
  • All transactions are processed by PCI-compliant payment providers
  • You can save payment methods securely for future purchases

8. YOUR PRIVACY CHOICES

A. Account Settings

Through the App's Privacy or Account settings, you can:

  • Update your profile information
  • Manage notification preferences
  • Control location sharing
  • Delete conversation history
  • Opt out of personalized recommendations

B. Marketing Communications

You can opt out of marketing communications by:

  • Adjusting preferences in the App settings
  • Using the "unsubscribe" link in our emails
  • Contacting our support team

C. Location Data

You can control location access:

  • Through App permissions on your device
  • By disabling precise location in the App settings
  • By using the App with location services turned off (with reduced functionality)

D. Do Not Track

Our App does not respond to Do Not Track signals from your mobile browser.

9. CHILDREN'S PRIVACY

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

10. INTERNATIONAL USERS

If you are accessing our App from outside the United States:

  • Your information may be transferred to and stored on servers in the United States
  • We implement appropriate safeguards for international data transfers
  • The privacy laws in the United States may not be as protective as those in your jurisdiction

11. YOUR LEGAL RIGHTS

Depending on your location, you may have the right to:

A. For All Users

  • Access the personal information we hold about you
  • Correct inaccurate personal information
  • Delete your personal information (subject to exceptions)
  • Object to certain processing of your information
  • Withdraw consent where processing is based on consent

B. For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights, including:

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information held by businesses
  • The right to opt-out of the sale or sharing of personal information
  • The right to non-discrimination for exercising your CCPA rights

C. For European Users

If the General Data Protection Regulation (GDPR) applies, you have rights to:

  • Access, correct, and erase your personal data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information in Section 14.

12. THIRD-PARTY LINKS AND SERVICES

Our App may contain links to third-party websites, services, or content that are not owned or controlled by Locovery. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you through the App or by other means, such as email, before the changes become effective.

14. CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Locovery, LLC
3455 Peachtree Rd NE STE 500
Atlanta, GA 30326-3236
legal@locovery.com
App Support: In-app "Help & Support" section

By using our App, you acknowledge that you have read and understood this Mobile Application Privacy Policy.