PRIVACY POLICY

Last Updated: March 04, 2025

At Locovery, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered local discovery platform, including our website, mobile application, AI chatbot services, online store at https://shop.locovery.com/, and related features (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing and using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Platform, including:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

  • Identity Information: Name, username, or similar identifiers
  • Contact Information: Email address, telephone number, physical address
  • Account Information: Login credentials, account preferences
  • Transaction Information: Details about purchases, subscriptions, or donations made through the Platform
  • Financial Information: Payment method details (we do not store complete credit card information)
  • Location Information: GPS location, IP address, and other location-based data
  • Device Information: Device type, operating system, browser type, and other technical information

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

  • Usage Data: Information about how you use our Platform, such as the pages you visit, features you use, and time spent on the Platform
  • Aggregated Data: Statistical information about how users interact with our Platform
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies
  • Inferred Preferences: Information about your preferences derived from your interactions with the Platform

1.3 AI Interaction Data

When you interact with our AI Agent, we collect:

  • Query Content: The text of your questions and requests
  • Conversation History: The sequence and context of your interactions
  • AI Response Data: The responses generated by our AI systems
  • Feedback Data: Any feedback you provide about AI responses

1.4 SMB Partnership Information

For small and medium-sized businesses (SMBs) using our Platform, we may collect:

  • Business Details: Business name, address, hours, services, and other listing information
  • Owner/Manager Information: Contact details for business representatives
  • Business Performance Metrics: Aggregated data about customer engagement

2. HOW WE COLLECT YOUR INFORMATION

We collect information through:

2.1 Direct Collection

  • Information you provide when creating an account or profile
  • Information you submit when using our services
  • Information you provide in communications with us
  • Information you enter when making purchases on https://shop.locovery.com/

2.2 Automated Collection

  • Cookies and similar tracking technologies
  • Analytics tools and services
  • Server logs and usage data
  • Mobile device sensors (with appropriate permissions)
  • AI interaction logs

2.3 Third-Party Sources

  • Social media platforms (when you connect them to our Platform)
  • Business partners and service providers
  • Public databases and directories
  • Marketing and analytics partners

3. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

3.1 Providing and Improving the Platform

  • Delivering the services you request
  • Processing transactions on https://shop.locovery.com/
  • Personalizing your experience
  • Improving our AI Agent's responses and recommendations
  • Developing new features and services
  • Analyzing usage patterns to enhance Platform performance

3.2 Communication

  • Responding to your inquiries and requests
  • Providing customer support
  • Sending service-related notifications
  • Sharing information about products, services, and promotions (with your consent)
  • Sending order confirmations and shipping updates for purchases

3.3 Business Operations

  • Training and improving our AI systems
  • Analyzing usage trends and patterns
  • Creating aggregated or de-identified data sets
  • Conducting market research and surveys
  • Managing our business relationships with SMB partners

3.4 Legal and Security Purposes

  • Protecting the security and integrity of the Platform
  • Detecting and preventing fraud, abuse, and security incidents
  • Complying with legal obligations and law enforcement requests
  • Enforcing our Terms and Conditions and other policies
  • Establishing, exercising, or defending legal claims

4. INFORMATION SHARING AND DISCLOSURE

We may share your information with the following parties:

4.1 Service Providers

We share information with third-party service providers that perform services on our behalf, such as:

  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Customer service providers
  • Marketing and advertising partners
  • Shipping and fulfillment services for Locovery Shop orders

These service providers are only authorized to use your information as necessary to provide services to us and are contractually obligated to maintain appropriate security measures.

4.2 SMB Partners

For users of our local discovery features, we may share certain information with the SMBs you interact with or express interest in, such as:

  • General demographic information
  • Interaction history with that specific SMB
  • Feedback you provide about that SMB

We will only share such information in accordance with your privacy settings and preferences.

4.3 Community Sponsors

If you use our free tier services that are supported by Community Sponsors, we may share aggregated and de-identified usage data with those sponsors, such as:

  • Number of users sponsored
  • General engagement metrics
  • Anonymized interaction patterns

We do not share personally identifiable information with sponsors unless you explicitly consent.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Platform of any change in ownership or uses of your information.

4.6 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. COOKIES AND SIMILAR TECHNOLOGIES

5.1 What Are Cookies

Cookies are small data files that are placed on your device when you visit a website. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to enhance your experience, gather information about users and visits to our Platform, and improve our services.

5.2 How We Use Cookies

We use cookies for various purposes, including:

  • Keeping you signed in to your account
  • Remembering your preferences and settings
  • Understanding how you use our Platform
  • Measuring the effectiveness of our services and communications
  • Displaying personalized content and advertisements
  • Analyzing traffic patterns and user behavior

5.3 Types of Cookies We Use

  • Essential Cookies: Necessary for the Platform to function properly
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use the Platform
  • Marketing Cookies: Used to deliver relevant advertisements and track marketing effectiveness
  • Third-Party Cookies: Set by third parties for analytics, advertising, or other purposes

5.4 Your Cookie Choices

Most web browsers are set to accept cookies by default. You can typically remove or reject cookies by changing your browser settings. Please note that removing or rejecting cookies could affect the availability and functionality of our Platform.

6. LOCOVERY SHOP PRIVACY PRACTICES

When you make purchases through https://shop.locovery.com/, we collect additional information specific to e-commerce transactions:

6.1 Order Information

  • Products purchased
  • Payment information
  • Shipping and billing addresses
  • Order status and history
  • Gift options and personalization

6.2 Shipping and Fulfillment

We share necessary information with shipping carriers and fulfillment partners to deliver your orders, including:

  • Name and shipping address
  • Order contents and handling instructions
  • Contact information for delivery updates

6.3 Payment Processing

All payment information is processed by secure, PCI-compliant payment processors. We do not store your complete credit card details on our servers.

6.4 Marketing Communications

With your consent, we may send you information about new products, special offers, and other updates related to Locovery Shop. You can opt out of these communications at any time.

7. AI AGENT DATA PRACTICES

Our AI Agent requires special consideration regarding data practices:

7.1 Training and Improvement

We use anonymized and aggregated interaction data to improve our AI systems. This includes:

  • Training models to better understand queries
  • Enhancing recommendation accuracy
  • Developing new AI capabilities

7.2 Conversation Retention

  • We retain conversation history to provide context-aware responses
  • You can delete your conversation history through your account settings
  • We have retention limits for inactive conversations

7.3 Human Review

A limited subset of AI interactions may be reviewed by our team members for quality assurance and training purposes. These reviews are conducted under strict confidentiality requirements.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8.1 Security Measures

Our security measures include:

  • Encryption of personal information
  • Secure network architecture
  • Regular security assessments
  • Access controls and authentication requirements
  • Secure development practices
  • Employee training on privacy and security

8.2 Data Breach Procedures

In the event of a data breach, we will:

  • Promptly investigate the incident
  • Notify affected users as required by applicable law
  • Take steps to mitigate potential harm
  • Implement measures to prevent similar incidents

9. CHILDREN'S PRIVACY

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

10. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

10.1 Access and Portability

You may have the right to:

  • Access the personal information we hold about you
  • Receive a copy of your personal information in a structured, commonly used format
  • Transmit your data to another service

10.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

10.3 Deletion

You may request the deletion of your personal information in certain circumstances, subject to legal retention requirements.

10.4 Restriction and Objection

You may have the right to:

  • Restrict the processing of your personal information
  • Object to processing in certain circumstances
  • Opt out of certain data sharing practices

10.5 Consent Withdrawal

Where we process your data based on consent, you have the right to withdraw that consent at any time.

10.6 Exercising Your Rights

To exercise your privacy rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

11. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information in countries other than your own. Our primary data storage is in the United States, but we may use service providers in other countries.

When we transfer personal information outside your country, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, including:

  • Standard contractual clauses
  • Vendor security assessments
  • Data protection agreements

12. RETENTION OF YOUR INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • How long the information is needed to provide our services
  • Whether there are legal or contractual obligations requiring us to keep the data
  • Whether retention is advisable considering our legal position (such as for statute of limitations, litigation, or regulatory investigations)

13. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, apps, or services that are not owned or controlled by Locovery. This Privacy Policy applies only to our Platform. We have no control over and assume no responsibility for the privacy practices of any third party.

We encourage you to review the privacy policies of any third-party services you access through our Platform.

14. SPECIFIC PRIVACY FEATURES

14.1 Community Sponsorship Privacy

Under our Community Sponsorship model:

  • Free tier users will see branding from sponsoring businesses
  • Sponsors receive anonymized, aggregated data about sponsored users
  • Sponsors never receive personally identifiable information about individual users without explicit consent
  • You can view which businesses sponsor your free access in your account settings

14.2 Multi-Tenant Data Isolation

Our platform implements strict data isolation between different SMB partners:

  • Your data shared with one business is not accessible to other businesses
  • Each business can only access information related to your direct interactions with them
  • Your preference data is generalized when used for recommendations across businesses

15. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete certain personal information
  • The right to opt-out of the sale or sharing of personal information
  • The right to non-discrimination for exercising your privacy rights
  • The right to limit use and disclosure of sensitive personal information

To exercise your California privacy rights, please contact us using the information in the "Contact Us" section below.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Locovery, LLC
3455 Peachtree Rd NE STE 500
Atlanta, GA 30326-3236
legal@locovery.com

18. SUPPLEMENTAL PRIVACY NOTICES

We may provide supplemental privacy notices specific to certain services or regions, which will be presented to you when relevant. Such supplemental notices are to be read in conjunction with this Privacy Policy.

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.